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Managed Service Providers (MSPs) are crucial in supporting organizations with their IT needs. However, MSPs often face challenges in managing support engineers across multiple customer organizations with different privileges, maintaining each customer’s inventory and licenses, and replicating network settings across organizations.

Challenges of Managed Service Providers (MSPs) Today

1. Remote Monitoring and Management (RMM) Complexity

MSPs monitor and manage client networks, devices, and systems with real-time monitoring, proactive alerts, automated maintenance, and remote access. This can be challenging due to diverse client environments.

2. Service Access Management

With multiple clients on hand, establishing a seamless customer support system is a challenging endeavor. Each client may have unique requirements and different technical infrastructures, and security remains paramount, so access management becomes crucial.

3. Security and Compliance

Protecting sensitive data and ensuring compliance with industry regulations are top priorities for MSPs.Implementing security measures such as encryption, access controls, and auditing is essential; however, the increasing cyber threats make this very challenging.

4. Backup and Disaster Recovery

Protecting clients’ critical data, applications, and network settings is of utmost importance. MSPs need reliable backup, disaster recovery, and network management solutions that offer automated backups. Ensuring the integrity of network configurations through regular backups is essential for maintaining consistent network performance and security.

5. Monitoring and Reporting

MSPs require comprehensive insights into the performance and health of their clients’ IT infrastructure. However, gathering and analyzing data from multiple sources and presenting it meaningfully can be a complex task.

6. Patching Management

Managing patching schedules is crucial yet time-consuming for MSPs, as different clients have varying firmware requirements. Some clients require stable firmware for smooth operation, while others need up-to-date security patches to mitigate vulnerabilities.

7. Scalability and Flexibility

Support for multi-tenancy, role-based access control, and customization options allows MSPs to onboard new clients or scale business with their clients. However, maintaining scalability and flexibility while ensuring smooth operations can be challenging.

MSPs face various challenges in the fast-paced technology landscape. However, with the right tools, strategies, and partnerships, MSPs can overcome these challenges and deliver exceptional client services.

 

How EnGenius Cloud Helps Improving MSPs’ Efficiency

EnGenius Cloud provides Managed Service Providers (MSPs) with a host of features and capabilities that can vastly improve their working efficiency.

Learn More on EnGenius Cloud Pro

Quick View on EnGenius Cloud MSP Portal

1. Remote Monitoring and Management (RMM) Tools

With EnGenius Cloud, MSPs can remotely monitor and manage client networks, devices, and systems. Real-time monitoring, proactive alerts, and automated maintenance tasks ensure MSPs can proactively address issues and minimize downtime.

2. Centralized Cross-Organization Management

EnGenius Cloud provides a unified platform for MSPs to manage cross-organizational inventory and licenses and multi-tenant networks with a unified dashboard efficiently. This streamlines operations and eliminates the need for separate management interfaces for each client.

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3. Secure Service Access Management

With SAML, the Single Sign-On (SSO) feature enables MSPs to control the identity authentication process to manage support team members, enhancing security and operational efficiency across numerous systems. The support team can effortlessly access EnGenius Cloud using their internal credentials through SSO.

4. Backup and Disaster Recovery

EnGenius Cloud offers robust backup and disaster recovery capabilities. Automated backups and flexible recovery options from single device restore to network-wide settings ensure quick recovery in the event of a disaster.

5. Visualized Data for Reporting and Analytics

With the visualized tools and insight report from device real-time metrics, topology view, layer 7 applications, and Wi-Fi floor planner. MSPs can leverage EnGenius Cloud to create reports and gain insights into the performance of client networks in no time.

6. Flexible Patching Options

EnGenius Cloud provides flexibility to MSPs by offering two options for firmware updates. MSPs can choose to disable automatic updates and instead opt for proven, stable firmware versions to maintain network stability. Alternatively, they can choose to stay up-to-date with the latest patches to ensure optimal system performance and security.

7. Multi-Tenant Network Deployment

With the multi-tenant network deployment feature, MSPs now gain the ability to clone selected or entire network configurations to new tenants’ networks, reducing repetitive configuration for organization-based or site-based settings like network general settings (such as Alert/Firmware), SSID, Radio, VLAN, Firewall, and VPN settings.

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8. Seamless Integration and All-Rounded Ecosystem

EnGenius offers a range of enterprise-grade network management hardware, such as access points, managed switches, security gateways, and power distribution units. All of these can be conveniently managed using EnGenius Cloud and the Cloud-To-Go app, providing swift control anywhere. Additionally, EnGenius Cloud is compatible with devices from other vendors, allowing MSPs to meet their clients’ needs to the fullest.

By leveraging the power of EnGenius Cloud and the newly launched MSP Portal features, MSPs can overcome their challenges and deliver exceptional services to their clients, focusing on thriving their business.